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Registered NDIS Provider

About Us

We provide homes and services to more than 9,000 customers across New South Wales. We believe that having a safe, secure and affordable home is a human right and an important first step to building a stable and prosperous future.

We take a ‘housing-first’ approach, providing safe, secure and sustainable housing in the first instance. We work with our customers to determine their housing options and support them to secure and maintain their rental tenancy. We build connected and vibrant communities by:

  • Developing and providing a wide range of high-quality housing solutions.
  • Designing and delivering sector leading services


Our point of difference

Operating in diverse metro and regional markets, we use our scale and commerciality to drive value for money and provide a safe pair of hands for government, partners and investors. 

We are proud of our long history of strong community links and a people-focused culture. We are driven by providing a person centric customer experience and community informed localised services. 

We solve complex social needs resulting in life changing impact for our customers.



30 years of Hume Community Housing

This year, Hume marks an important milestone: our 30th anniversary.

Since opening our doors in Fairfield in 1994, we have supported more than 20,000 households to secure safe and affordable housing. To put that figure into perspective, it is akin to the population the size of thriving Western Sydney suburb Lidcombe.

We started with 125 homes, $275,000 in the bank, and big ambitions to grow and support even more people in need. The past three decades have shown that securing safe, secure rental housing is much more than a real estate transaction. Housing is a foundation of hope that offers people social and financial opportunities to build brighter futures, stronger communities, and most importantly, a sense of belonging.   

As Australia tackles the worst housing crisis on record, we are needed now more than ever. We do what we do because we believe housing is a human right. 

Our 30th anniversary is about celebrating our impact. We acknowledge our earliest customers, many of them refugees escaping war and persecution for a better life.  Today those families have flourished, and their children are second and third generation Australians who have purchased homes and contribute to our state's economic prosperity.  

We also acknowledge the single mums who have bravely escaped domestic and family violence to provide safe homes for their children and the thousands of low-income workers who have managed to build careers and housing security for their families and carve new trajectories for generations to come.   

We would also like to thank our generous customers who volunteer and contribute to building stronger communities, and we particularly celebrate our previously homeless customers – some of whom now advocate for others facing homelessness. 

Over the past three decades, Hume has been fortunate to attract many inspirational and talented employees, leaders, and Board members who each have made us into the organisation we are today. In 2024, we have more than 4,200 homes dedicated to social, affordable, and specialist disability accommodation housing over 9,000 customers.  

We especially thank Federal, State, and Local Governments for their trust and ongoing support. We also appreciate over 150 support and community partners who have worked alongside us to support customers and amplify our social impact every step of the way. 

Apart from this being our anniversary year, 2024 has delivered much cause for celebrating. The recent historic investment announcements in social and affordable housing announced by the Federal and NSW Governments mean we are ready and eager to help solve the housing challenges facing Australia. Hume is already playing a significant role with new housing developments underway and are committed to continue as a leading force in affordable housing supply for the next 30 years. 



1994: Hume Community Housing is born when Fairfield Rental Housing Company and Liverpool Rental Housing Association combine, owns or manages 125 homes

1995: Launches first customer satisfaction survey

1996: Owns or manages 308 homes

1999: Attains 3-year accreditation under National Community Housing standards, owns or manages 500 homes

2000: Receives Highly Commended - National Award for Excellence in Community Housing

2003: Wins first tender 

2004: Celebrates 21 years in community housing and a decade as a community housing provider, owns or manages 1,006 homes

2006: Launches Temporary Accommodation Program partnership with NSW Government

2008: Begins first transitional housing program, owns or manages 1,338 homes

2009: Secures Tier 1 status under the National Regulatory Scheme for Community Housing, part of the Housing Pathways waitlist pilot program

2011: Receives 260 national rental incentives through the National Rental Affordability Scheme

2012: Assumes management of 152 housing units in Telopea, opens Claymore office

2013: National Rental Affordability Scheme allocations increase to 512

2014: Opens Telopea Community Centre, owns or manages 1,717 homes

2015: Delivers 21-unit seniors development in Smithfield

2017: Registered as a Specialist Disability Accommodation provider under the NDIS, owns or manages 1,876 homes

2018: Awarded largest social housing management transfer in Australia with 2,000+ properties in the Hunter region, delivers 60-unit mixed-tenure development and new head office in Fairfield, owns or manages 2,026 homes

2019: First community provier to access a National Housing Finance and Investment Corporation loan, welcomes 4,000 Hunter customers, opens new offices in Maitland and Raymond Terrace

2020: Awarded $1.1m by the NSW Goverment for Tranche 1 of the Together Home program, pwns or manages 4,143 homes

2021: Made responsible for maintenance of 2,000+ Hunter social housing properties transferred from the NSW Government, awarded $4m in stimulus funding to upgrade 70 social housing properties, awarded $1.1m for Tranche 2 of the Together Home program

2022: Awarded $1.3m for Tranche 3 of the Together Home program, provided with $5m from the Community Housing Investment Fund, owns or manages 4,248 homes

2023: Commenced $13m* development of a 12-unit mixed-tenure development in Liverpool, secured $7m for Core and Cluster Domestic Family Violence Housing and services support facility in Port Stephens, secured agreed terms with LAHC (now Homes NSW) to commence renewal of the Hunter regional portfolio

2024: Selected preferred proponent for a mixed tenure in Western Sydney of 66 units by Homes NSW, lodged a development application with Central Coast Council for 20 units in Wyong following a successful government grant to build affordable public housing, awarded $3.5 million from the Community Housing Investment Fund to improve 7 social housing units on the Central Coast


Governance and scope

Hume provides homes and services across metropolitian and regional NSW and embraces diversity, change, connectivity, creativity and resilience.

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We build new properties and project manages developments on behalf of government. We provide tenancy management, maintenance and property management services as well as providing services and support to a diverse range of customers through a variety of partnerships and programs. 

As a registered SDA provider under the NDIS, we provide specialist housing options to over 500 customers in shared accommodation and individual living models.

Hume has a corporate governance framework that provides effective, sustainable, accountable operations and continuous improvement by ensuring:

  • Hume services and infrastructure are provided reliably, efficiently and effectively with the appropriate quality levels of service to customers and stakeholders
  • Hume remains solvent and is complying with all its legislative, financial, ethical and contractual obligations
  • Hume builds corporate awareness as a shared responsibility of directors, management, and employees to uphold the values and objectives of Hume
  • Hume identifies the resources and operational capabilities required to ensure effective corporate governance processes that align with demonstrated best practice.

This approach provides stakeholders with confidence in our ability to govern to the highest standards.


Our programs

Housing Options Customers are assessed and supported in applying for the right type of housing that meets their needs from a range of housing options available, including temporary accommodation, private rental, social housing and affordable housing.
Social Housing Housing for customers on very low to low incomes, who are unable to access private rental housing. Eligibility criteria apply.
Affordable Housing Housing to help people who are earning a low to moderate income and are finding it difficult to pay the amount of rent being asked in the private market. Eligibility criteria apply.
Specialist Disability Accommodation Accommodation for people who require specialist housing solutions, including to assist with the delivery of supports that cater for their extreme functional impairment or very high support needs.
Seniors Housing Housing for people aged over 55 years.
Youth Housing Housing for people aged between 15 and 24 years. We have a Youth Housing Options Program for these customers.