We provide homes and services to more than 9,000 customers across New South Wales. We believe that having a safe, secure and affordable home is a human right and an important first step to building a stable and prosperous future.
We take a ‘housing-first’ approach, providing safe, secure and sustainable housing in the first instance. We work with our customers to determine their housing options and support them to secure and maintain their rental tenancy. We build connected and vibrant communities by:
- Developing and providing a wide range of high-quality housing solutions.
- Designing and delivering sector leading services
Our point of difference
Operating in diverse metro and regional markets, we use our scale and commerciality to drive value for money and provide a safe pair of hands for government, partners and investors.
We are proud of our long history of strong community links and a people-focused culture. We are driven by providing a person centric customer experience and community informed localised services.
We solve complex social needs resulting in life changing impact for our customers.
Hume Community Housing is a registered not-for-profit organisation established in 1994 when two small housing providers – Fairfield Rental Housing Co and Liverpool Rental Housing Association – were amalgamated.
The name ‘Hume’ was adopted as it marked the new organisations first address on the Hume Highway in Liverpool – one of Australia’s most important highways and the main thoroughfare connecting Sydney’s West and South West. Hume has since expanded to five offices in Parramatta, Fairfield, Claymore, Maitland and Raymond Terrace and employs over 150 people.
By 1999 we were the first organisation to be recognised for our three-year accreditation status against the National Community Housing Standards (NCHS), with500 properties under its management. Later in 2014 Hume was awarded Tier 1 status and today manages around 4,700 properties in New South Wales (NSW).
Other early milestones were in 2006 when we introduced our Temporary Accommodation Program in partnership with the NSW Government, and in 2011 when we secured 260 National Rental Incentives through round four of the National Rental Affordability Scheme.
Much happened in 2017, we took on the management of 152 units at Telopea, creating a mix of social and affordable housing. In this year we were also registered as a Specialist Disability Accommodation (SDA) under the National Disability Insurance Scheme (NDIS), welcoming over 550 NDIS participants into its tenancy and property management services.
A major achievement was In 2018 with Hume securing the largest social housing management transfer (SHMT) in Australia of over 2,000 properties located in the Hunter region. In that same year, we completed our first flagship development – the building of 60 social and affordable units with a purpose built-head office below in the heart of Fairfield.
By 2019 Hume was the first community housing provider to access a loan from the National Housing Finance and Investment Corporation (NHFIC). Hume doubled in size expanding our footprint into regional NSW welcoming 4,000 new customers across the Hunter region under the SHMT program secured in 2018. We opened new offices in Maitland and Raymond Terrace creating regional employment opportunities for 55 people.
Also in 2019 we were announced as the successful bid tender for the Communities Plus redevelopment of Telopea together with Frasers Property Australia. As mentioned above, since 2017 we have had a strong association with the community of Telopea where we own and manage three multi-story housing developments.
In 2020 Hume received $1.1 million over two years from the NSW Government to house and support people sleeping rough in South West Sydney making us part of the NSW State government’s state-wide Together Home Program, which supports customers living rough to be fast-tracked into long-term affordable housing as consistent with ‘Housing First' principles. This funding was topped up in 2021 when Hume secured additional funds of $2.9 million over two years, commencing 1 July 2021, expanding the program in South West Sydney into the Hunter region.
In 2021, Hunter region customers also benefitted when we secured just under $4 million of stimulus funding from the NSW State Government to upgrade 70 social housing properties. Works commenced in April 2021 and were successfully completed in record time by the end of June.
Governance and scope
Hume provides homes and services across metropolitian and regional NSW and embraces diversity, change, connectivity, creativity and resilience.
We build new properties and project manages developments on behalf of government. We provide tenancy management, maintenance and property management services as well as providing services and support to a diverse range of customers through a variety of partnerships and programs.
As a registered SDA provider under the NDIS, we provide specialist housing options to over 500 customers in shared accommodation and individual living models.
Hume has a corporate governance framework that provides effective, sustainable, accountable operations and continuous improvement by ensuring:
- Hume services and infrastructure are provided reliably, efficiently and effectively with the appropriate quality levels of service to customers and stakeholders
- Hume remains solvent and is complying with all its legislative, financial, ethical and contractual obligations
- Hume builds corporate awareness as a shared responsibility of directors, management, and employees to uphold the values and objectives of Hume
- Hume identifies the resources and operational capabilities required to ensure effective corporate governance processes that align with demonstrated best practice.
This approach provides stakeholders with confidence in our ability to govern to the highest standards.
|Housing Options||Customers are assessed and supported in applying for the right type of housing that meets their needs from a range of housing options available, including temporary accommodation, private rental, social housing and affordable housing.|
|Social Housing||Housing for customers on very low to low incomes, who are unable to access private rental housing. Eligibility criteria apply.|
|Affordable Housing||Housing to help people who are earning a low to moderate income and are finding it difficult to pay the amount of rent being asked in the private market. Eligibility criteria apply.|
|Specialist Disability Accommodation||Accommodation for people who require specialist housing solutions, including to assist with the delivery of supports that cater for their extreme functional impairment or very high support needs.|
|Seniors Housing||Housing for people aged over 55 years.|
|Youth Housing||Housing for people aged between 15 and 24 years. We have a Youth Housing Options Program for these customers.|