How do I...?
Hume has a set housing allocation process. These are the steps we take to select a new tenant for a vacant property. We use the same steps for every home to make sure the process is fair.
All of our decisions are based on guidelines and set rules.
The FAQs below should answer any questions you have about our process.
Collapsed tab How do I get on the housing waiting list?
Speak to our Customer Service Team or Housing Options Officers; they will be able to help you to apply for social or affordable housing.
Hume do not have a separate waitlist for social housing properties and all applicants are processed through the Housing Pathways system including transfers for current customers. This is the same waiting list used by Housing NSW and other Community Housing providers.
We do have our own waitlist for our Affordable Housing properties. If you are assessed as eligible for the program, we can add you to the list and contact you when a home becomes available that suits your requirements.
Collapsed tab Why does it take so long to be offered a home?
Unfortunately there are a lot more people looking for a home than there are homes available. Everyone has to wait for their turn, which only comes when the people who were on the list before them or people who are in more difficult situations have been offered a home.
Collapsed tab Why do I need to provide so much information?
The more information you give us when you apply for housing, the easier it is for us to work out your eligibility. Each person you want to live in the house needs to be assessed because rents are based on the income of all the people who live in the house. The type of house you are offered is also based on your whole family. If you deliberately give us false information, you will be removed from the waitlist.
Collapsed tab I know someone who has a three-bedroom house but there is only two people living there. That's not fair.
Why does this happen?
There are a few reasons why people have different sized homes. Sometimes they have lived there for a long time and their children don't live at home anymore, or they need someone to come in and care for them a few nights a week, or for health reasons they need separate rooms or they need an extra room to store medical equipment. Hume does assess how many people live in a home and we will look at moving people to a smaller home if they don't need the extra bedrooms.
You are assessed on your family needs and we will let you know what type of property you are eligible for under our rules.
Collapsed tab Why am I paying more rent than my friend and they have a nicer house than me?
Each property has a market rent, which is what you would pay if you rented from a real estate agent. The amount of rent you pay is based on an assessment of your household income and may be less than the market rent.
Your friend's rent depends on their personal circumstances, the market rent of their property and on the housing program that they are in.
Sometimes a small, old home has a higher rent than a new home so you might pay more. This is because the home is in an area where more people want to live – maybe because it's close to schools, transport and shops.
You can read more about how rents are set in our Rent Policy
Collapsed tab If I can pay more money will I get a home more quickly?
No, you cannot pay a staff member to give you a home, or offer more money to go to the top of the list. This would be illegal.
Collapsed tab How do I get a new home?
All properties are allocated to the next approved and eligible applicant on the housing waitlist.
The Housing NSW Application Database is called Pathways.
For more information visit the Pathways website
Make sure you check out the wait list for the suburbs you are interested in. Some suburbs are in high demand, which means an extended waiting period for a home. You can find out which suburbs have a longer waiting period on the Housing Demand website
Collapsed tab How can I get moved to where my friends live?
If you want to move you can apply for a transfer. Your application will be assessed based on your current situation. Wanting to be near friends is not considered a reasonable request and your transfer will not be approved.
We also cannot transfer you because of your personal preference for a different area or due to the size of bedrooms or similar reasons.
You can find out how to apply for a transfer on the Apply for a transfer page.
Collapsed tab Other questions
If you have any other questions about your eligibility, position on the waitlist, or the fairness of how our programs work, please contact your Neighbourhood Officer on (02) 9722 4300.
We have a wonderful relationship with our customers based on mutual respect, trust and a partnership approach to managing your housing needs.
If at any time you feel a Hume staff member is acting suspiciously, improperly or illegally, we ask that you speak to a senior manager and let them know your concerns.
We will protect your privacy.
We will investigate your concerns.
We will advise you of the outcome.
We will explain the rules.
To have your enquiry given to a Senior Management team member, please email: firstname.lastname@example.org and attention it to management.
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