Customer Feedback and Appeals
Hume welcomes your feedback and encourages you to let us know if you are either happy or unhappy with our service.
You can contact us by phone on (02) 9722 4300 or email us at: email@example.com.
We will acknowledge your feedback or appeals within two days of receiving it and provide a formal response within 15 working days.
Feedback and Complaints
If you wish to make a formal complaint or disagree with a decision we have made, please complete and send us a Feedback Form.
We encourage you to discuss any problems you may have with us first so that we can try and resolve the situation.
If you disagree with a decision we have made, please complete and send us an Appeals Form.
This form will then be reviewed by a Senior Manager.
For more information on complaints and appeals and your rights as a customer, please read our Complaint Policy.
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