Registered NDIS Provider

Hunter Customers


Congratulations to our Home Makeover Competiiton Winners!

Lottery Permit No. LTPS/19/35581 

  • L Bentley from Tenambit
  • L Denley from Raymond Terrace
  • S Dixon from Metford
  • S Ellis from Tenambit
  • C Roach from East Maitland

 

Frequently Asked Questions

How do I contact you?

Our main number is (02) 9722 4300 and we will be available to take your calls during business hours Monday to Friday.

Outside of these times, you can speak to a call answering service (who will be able to take a message) so we can contact you the next day.

You can also email us at hume@humehousing.com.au.

 

How do I report a repair?

Until 2021, all maintenance requests will continue to be made through FACS by calling 1800 422 322 (available 24 hours a day, 7 days a week).

If you need to escalate a repair request, you can speak to a member of our Contact Centre on (02) 9722 4300.

 

How can I pay my rent?

To pay rent, you can:

  • Set up an automatic payment from your bank account to ours
  • Pay by BPAY
    • If you would like to pay by BPAY, please contact us for account details and reference numbers
  • Pay by EFTPOS, over the phone, or in person

Our bank account details are as follows:
 

Bank: National Australia Bank - Macquarie Street, Liverpool NSW 2170

Account Name: Hume Community Housing Association Co. Ltd.

BSB: 082-343

Account Number: 627952830

Don't forget to include your tenant code and what the payment is for (i.e. rent or water).

Unfortunately, we do not offer rent payments at the post office.

If you need assistance with your rent, please fill out the Rent Assistance Form.

 

Where will the Hume offices be located?

We will have two offices in the Hunter region: one located in Maitland and one in Raymond Terrace. Further details will be provided as we get closer to the date of transfer.

 

How do I stay connected?

You can:

  • Register for email updates by emailing get.involved@humehousing.com.au
  • Catch up on news and activities in the Tenants Voice quarterly newsletter
  • Like us on Facebook or follow us on Twitter
  • Provide feedback by calling (02) 9722 4300 or speaking directly with your Neighbourhood Officer or Housing Coordinator

There will also be Tenants Voice groups and meetings set up in your local area in 2019.

 

Background

Under the Social Housing Management Transfers program, the Department of Family and Community Services (FACS) has transferred the management of over 2,000 homes in both the Maitland and Port Stephens Local Government Areas to Hume Community Housing.

We are thrilled by this news and are very much looking forward to taking our collaborative and inclusive brand of service into the Hunter Region and serving you.

 

Hume is more than a housing provider

With over 30 years’ experience, we are a leader in the Australian Community Housing sector and a safe pair of hands, delivering quality tenancy and property management services.

We have a vision to create vibrant, sustainable, and cohesive communities through the delivery of outstanding homes and integrated services. We work with you to build vibrant connected communities where people want to live and prosper.

We provide freedom of choice, we always look for ways to work smarter and more efficiently, and we advocate for your rights.

 

Who are our customers?

From young people, to seniors, families, people facing homelessness, people with disabilities and people with mental health challenges, we are here to support you.

We work in partnership with Family and Community Services (FACS) and Land and Housing Corporation (LaHC) to ensure your tenancy transition is a smooth one.

 

We're hiring!

There are more than 45 roles coming to the Hunter region provided by Hume Community Housing. 

We will post specific job descriptions once they are refined.

 

You can also ring us if you have questions, need help with translations. Call us on (02) 9685 6815 Mon-Fri (9am-5pm). We are looking forward to meeting you and supporting you. 

 

There is a list of scheduled neighbourhood drop-ins below. We encourage you to come along, bring your paperwork and we can assist you with any questions you may have:

 


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