There's now even more ways to get in touch!
It's your choice! From July 1, you’ll have even more ways to get in touch with us. Not only do we want to provide you with more choices about how you contact us, we want it to be a better experience.
Our new customer service system allows us to track your inquiry from the first time you contact us through to resolution, making us more efficient and easier for you to get what you need. Not only do we want to provide you with more choices about how you contact us, we want it to be a better experience.
Customer Service Centre
There’s also the brand new Customer Service Centre that features your most frequently asked questions and answers, making it easy for you to find solutions at your convenience. Just click on an article or search for keywords.
If you want to report a repair, apply for affordable housing, or simply have a general enquiry, you can use our new digital form and get a quick response from our Customer Service team.
Facebook Messenger and Whatsapp
You can now talk to us through the Whatsapp and Facebook Messenger apps on your phone.
You will need to download Whatsapp or Facebook Messenger from your app store to your phone, then add Hume Community Housing as a contact.
Phone and Email
Of course, you can continue to get in touch with us on our usual channels if you prefer:
- General Enquiries: firstname.lastname@example.org OR (02) 9722 4300
- Repairs and Maintenance: email@example.com OR (02) 9727 0688
- Housing Enquiries: firstname.lastname@example.org
- Disability Housing Enquiries: SDAenquiries@humehousing.com.au
We can work with you to communicate using a method that best suits you, including interpreter services, sign language, visual aids, or assistive technology.
If you have difficulty understanding English, please contact the Translating and Interpreting Service at 131 450. If you are Deaf or Hard of Hearing, please contact the National Relay Service at 133 677. These services will contact Hume for you at no cost.