Registered NDIS Provider

30 April 2021

New metropolitan maintenance contractors for

Hume customers

Our goal is to provide Hume Customers with a first-class maintenance service – one that is efficient, reliable, and respectful. We want our customers to enjoy a positive customer experience every time you lodge a maintenance request with Hume. 

We are therefore pleased to announce the appointment of two new maintenance contractors for Metropolitan Sydney – Willowdene Constructions and Maintenance (Metropolitan Sydney Zone A), and Assett Group Services (Metropolitan Sydney Zone B).

Together with our new contractors we will work hard to continue improving services to our customers.

Since 8 February, 2021, Willowdene has been delivering maintenance services to approximately 1,100 Hume metropolitan customers, including Specialist Disability Accommodation Homes, located in what we are nominating as Metropolitan Sydney Zone ‘A’ taking in parts of Fairfield, Parramatta, Blacktown, Canterbury- Bankstown, and Liverpool Local Government Areas.

Now from Monday, 3 May, 2021, Assett Group Services will be responsible for delivering a full suite of maintenance services to approximately 50% of Hume’s housing portfolio located in what we are nominating as Sydney Metropolitan zone ‘B’ taking in parts of the Parramatta, Bankstown, and Liverpool and Cumberland Local Government Areas.

Customers can rest assured that both Willowdene Constructions and Maintenance, and Assetts Group Services are highly accredited and experienced suppliers.You can read more about them here https://www.willowdene.biz/ and here http://www.Assettt.com.au/

Are there any changes customers I need to be aware of?

No, customers can continue to lodge maintenance requests as usual – via phone (02) 9727 0688, on our Repairs page, or email repairs@humehousing.com.au.

For customers in both the Metropolitan Sydney Zone A, and Metropolitan Sydney Zone B, your new contractors will always present you with a Willowdene or Assetts Group Services ID confirming their identity, prior to entering your property. 

How will our services improve?

  • Customers will be asked to sign off - indicating the completion of a maintenance job.
  • Customers will also have the opportunity to indicate your satisfaction with the service delivered.
  • If customers are dissatisfied with the service or quality of work delivered – they can advise Hume and we will follow up with the contractor on your behalf.

An important message to our Hunter customers.

We are on track to roll-out a new maintenance contractor ready for 1 July, 2021. Our commitment is to provide our regional customers with a high-quality, customer focussed maintenance service equivalent to what we deliver for our metropolitan customers.

As with everything new there could be teething problems so we ask everyone to patient and understanding while these are resolved.  Thank you!