At Hume, our customers are respected for their individuality and diversity.
Recognising and understanding a customer’s unique needs helps us to identify suitable safe, and sustainable housing.
We believe housing is a human right and together with tailored support services that are person-centred, we can provide our customers with genuine opportunities to prosper.
We know that vibrant, connected communities must be created with the input of our customers, so meaningful engagement is vital for us to deliver a customer-centred experience that meets their needs and expectations.
Hume has a suite of customer engagement mechanisms through which our customers actively inform our policy and decision-making processes, whilst being welcomed into a supportive community. Customers actively participate to create and influence communities that they are proud to be a part of.
We are committed to our customers and to living our values. We are here to get results; creating and providing wide-ranging housing options and services to improve housing security and reduce homelessness.
Statistics as at 1 July 2021