At Hume, we value our customers and respect their diversity.
Recognising and understanding the needs of our customers helps us to offer safe, secure and sustainable housing, giving them an opportunity to prosper. We know that vibrant, connected communities could not be created without the input of our customers, so meaningful engagement is vital for us to deliver a customer-centred experience that meets their needs and expectations.
Hume has a suite of customer engagement mechanisms, like our Tenants’ Voice forums, through which our customers can inform our policy making and decision-making processes. They have actively participated and helped to create and influence communities that they are proud to be part of. Hume is committed to our customers and to living our values. We are here to get results; creating and providing wide-ranging housing options and services to improve housing security and reduce homelessness.
Statistics on Our Customers