Policies and Procedures

Housing

• Affordable Housing Policy
• Social Housing Rent Policy
• Social Housing Allocations Policy
• Social Housing Factsheets and Subsidy Application

 

Maintenance and Repairs

• Responsive Maintenance Policy
• Planned Maintenance Policy
• Customer Responsibility Policy
• Home Alterations Policy
• Modifications Policy

 

Water

• Water Charges Policy - updated May 2021
• Water Charges Factsheet - updated May 2021
• Water Charge Instalment Estimator - updated May 2021
• Water Bill Explanation - updated May 2021

 

Transparency and Feedback

• Fraud and Corruption Prevention
• Privacy Policy
• Compliments, Complaints and Appeals Policy 
• Anti-social Behaviour Policy and Procedures 
• Feedback Form
• Appeals Form
• Board Charter