Policies and Procedures

Housing

• Affordable Housing Policy
• How are houses allocated?

 

Maintenance and Repairs

• Responsive Maintenance Policy
• Planned Maintenance Policy
• Customer Responsibility Policy
• Home Alterations Policy
• Modifications Policy

 

Social Housing

• Rent Policy
• Allocations Policy
• Social Housing Fact Sheets and Subsidy Application

 

Transparency and Feedback

• Water Charges Factsheet
• Fraud and Corruption Prevention
• Privacy Policy
• Compliments, Complaints and Appeals Policy 
• Anti-social Behaviour Policy and Procedures 
• Compliments, Complaints and Feedback Flyer 
• Feedback Form
• Appeals Form
• Board Charter