Policies and Procedures

Hume Community Housing is focused on open, transparent and targeted communication and information sharing.

We have a range of policies and procedures that guide how we work and make sure we comply with legal requirements and high standards.

If you want to know about our housing policies, please refer to:

• Affordable Housing Policy
• How are houses allocated?

 

We know that small things can easily become a big problem if not addressed.

If you are not sure what maintenance you are responsible for, or how Hume charges for maintenance and repairs please refer to:

• Responsive Maintenance Policy
• Planned Maintenance Policy
• Customer Responsibility Policy
• Alterations Policy
• Modifications Policy

 

We work hard to ensure your privacy is respected. We work in an open and transparent manner, but we know that sometimes it is hard to settle an issue without support.

• Privacy Policy

 

If you have a concern or complaint, the following polices will explain how we try and solve issues:

• Appeals Policy
• Complaints Policy

 

The Board of Hume has established several standing committees of the Board to help the Board fulfil its role of overseeing good governance of the Group. The Board Charter sets out how these committees are constituted and the Boards policies for their operations.

• Board Charter

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