Policies and Procedures

Hume Community Housing’s policies outline your rights as a customer and how we will act in certain situations. 

If you would like to better understand how we work, reading the policy relevant to you may help.  

If you would like to discuss or provide feedback on one of our policies, please feel welcome to email [email protected] or call 1800 004 300 and one of our operators will assist you.  

 

Under Review

• Affordable Housing Policy
• Social Housing Rent Policy
• Transfers Policy
• Customer Responsibility Policy
• Modifications Policy
• Anti-social Behaviour Policy
• Social Housing Factsheets and Subsidy Application

 

Housing

• Social Housing Allocations Policy

 

Maintenance and repairs

• Responsive Maintenance Policy
• Planned Maintenance Policy
• Alterations Policy

 

Water

• Water Charges Policy - updated May 2021
• Water Charges Factsheet - updated May 2021
• Water Charge Instalment Estimator - updated May 2021
• Water Bill Explanation - updated May 2021

 

Transparency and feedback

• Fraud and Corruption Prevention
• Privacy Policy
• Compliments, Complaints and Appeals Policy 
• Feedback Form
• Appeals Form

 

Governance

• Board Charter
• Hume Constitution

• Social Housing Factsheets and Subsidy Application