Policies and Procedures
Housing
- Affordable Housing Policy
- Social Housing Rent Policy
- Social Housing Allocations Policy
- Social Housing Factsheets and Subsidy Application
Maintenance and repairs
- Responsive Maintenance Policy
- Planned Maintenance Policy
- Customer Responsibility Policy
- Home Alterations Policy
- Modifications Policy
Water
- Water Charges Policy - updated May 2021
- Water Charges Factsheet - updated May 2021
- Water Charge Instalment Estimator - updated May 2021
- Water Bill Explanation - updated May 2021
Transparency and feedback
- Fraud and Corruption Prevention
- Privacy Policy
- Compliments, Complaints and Appeals Policy
- Anti-social Behaviour Policy and Procedures
- Feedback Form
- Appeals Form