Registered NDIS Provider

Maintenance and Repairs

We want to make sure your property is safe and well maintained. We take responsibility for the working order and maintenance of the property itself and items that we have provided including stoves and cookers.

We will repair anything that breaks or is damaged due to reasonable wear and tear. Your tenancy agreement details the things that we are legally responsible for.

There are some circumstances where you as the customer will be responsible for a repair. This is usually when the damage has been caused by your actions. We can still organise to have the problem fixed for you but you will need to pay for the repairs.

If your repair is urgent, please contact us. Information about urgent repairs is provided below.

You can request a repair by:

You need to fill in all fields marked with an *.

Do you need an interpreter?    Yes   No

If your repair is urgent we will fix it as soon as possible. You can call (02) 9727 0688 (during business hours) to request an urgent repair.

Urgent repairs include:

  • a burst water service
  • a blocked or broken toilet
  • a serious roof leak
  • a gas leak
  • a dangerous electrical fault
  • flooding or serious floor damage
  • the failure or breakdown of any essential services or appliances that have been provided by Hume for hot water, water, cooking, heating or laundering
  • the failure or breakdown of the gas, electricity or water supply
  • an appliance, fitting or fixture provided by Hume that uses or supplies water and that is broken in a way that causes a substantial amount of water being wasted
  • any fault or damage that makes the home unsafe or insecure
  • a serious fault in a lift or staircase
  • significant security threats to the premises and people

We encourage you to have property content insurance as this will protect you from expensive repairs and replacement of goods if there is damage to the property.

There are some things we can't fix and you will need to discuss this with us before you organise your own repairs or installation including for:

  • supply and installation of air conditioners or heating
  • alarm systems
  • some types of pest control
  • telephone supply and connections
  • installation of cable, satellite or other pay TV services

Due to health and medical issues, you might require modifications to your home to make it more accessible and comfortable.

If you would like to discuss your changing property needs, please contact your Neighbourhood Officer or Supported Housing Coordinator.

They can assist you to apply for a modification.

Our maintenance team will review the request and access the right contractor to assist. We may have other options that will help as well.

Sometimes the home you live in, is rented by Hume through a real estate agent. We will need to forward your repairs request to the agent.

We will keep you advised of the progress of your request.

Useful After Hours Contacts

Sydney Water
132 090
Energy Australia
132 604 or 131 388
131 245 (connections) or 131 909 (leaks)
132 200
1800 501 064