Have you had a change in circumstances?
If you are a Hume customer and changes in your household income or family circumstances have recently occurred (i.e. due to the coronavirus (COVID-19) health event), it is important you contact us immediately to discuss this so we can ensure that your rent is assessed and adjusted accordingly. This will ensure you are not paying too much and more than is deemed affordable for you.
We have introduced measures to speed up the assessment process for those who may have had a significant drop in income and are applying to Centrelink.