Policies and Fact Sheets
Hume Community Housing’s policies outline your rights as a customer and how we will act in certain situations.
If you would like to better understand how we work, reading the policy relevant to you may help.
If you would like to discuss or provide feedback on one of our policies, please feel welcome to email [email protected] or call 1800 004 300 and one of our operators will assist you.
Policies
Under Review
Housing
Social Housing Eligibility and Allocations Policy
Water
Transparency and feedback
Fraud and Corruption Prevention
Whistleblower and Employee Disclosure Policy
Whistleblower and Employee Disclosure Procedure
Compliments, Complaints and Appeals Policy
Governance
Fact Sheets
Compliments, Complaints and Appeals
Ending Your Tenancy Fact Sheet
Looking After Your Home Fact Sheet
Repairs and Maintenance Fact Sheet