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Registered NDIS Provider

Policies and Fact Sheets

Hume Community Housing’s policies outline your rights as a customer and how we will act in certain situations. 

If you would like to better understand how we work, reading the policy relevant to you may help.  

If you would like to discuss or provide feedback on one of our policies, please feel welcome to email [email protected] or call 1800 004 300 and one of our operators will assist you.  



Under Review                                                                                          

Affordable Housing Policy                                                                                                                             

Modifications Policy                                                                                                     

Responsive Maintenance Policy                                                                                  

Planned Maintenance Policy                                                                                        

Alterations Policy                                                                                                          



Social Housing Eligibility and Allocations Policy                                                            

Ending a Tenancy Policy 

Transfers Policy

Responsible Conduct Policy

Customer Recharge Policy



Water Charges Policy 


Transparency and feedback

Fraud and Corruption Prevention

Privacy Policy

Feedback Form

Appeals Form

Whistleblower and Employee Disclosure Policy

Whistleblower and Employee Disclosure Procedure

Compliments, Complaints and Appeals Policy



Board Charter

Hume Constitution


Fact Sheets

Rent Review Fact Sheet  

Compliments, Complaints and Appeals

Ending Your Tenancy Fact Sheet

Looking After Your Home Fact Sheet

Managing Mould Fact Sheet

Repairs and Maintenance Fact Sheet

Water Charges Fact Sheet